Centxia Healthcare Solutions Pvt.Ltd

Call Centre Services

    Inbound Services

  •   Answering Service
  •   Customer Service
  •   Help Desk / Technical Support
  •   Inquiry Handling
  •   Inbound Sales
  •   Order Taking

    Outbound Services

  •   Appointment Setting
  •   Market Research and Survey
  •   Collections
  •   Follow-up
  •   Telephonic Auditing

Our Call Centre Process Methodology :

  •   We understand the company objectives to outsource which are reviewed at regular intervals.
  •   We define realistic goals in accordance with the expectations of the client company.
  •   We set up the quality indicators to measure our call centre outsourcing and BPO performance and      up a quality insurance plan.
  •   Training manuals are designed to suit the project needs of client.
  •   Assessment of quality and quantity gaps between actual and expected and identify solutions to     overcome them.